At Juploma Hotel & Casino, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our Website, book services, or engage with our facilities. By using our Website, you consent to the practices described below.
1. Information We Collect
When you interact with our Website or services, we may collect the following types of information:
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Personal Information:
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Name, address, phone number, and email address
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Date of birth, identification details (for casino access where required by law)
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Payment and billing details
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Non-Personal Information:
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Browser type, operating system, and device information
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IP address and geolocation data
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Website usage statistics, such as pages visited and time spent
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Booking Information:
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Reservation details (room type, dates of stay, preferences)
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Special requests or additional services requested
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2. How We Use Your Information
We use collected information to provide, improve, and personalize our services, including:
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Processing reservations, payments, and confirmations
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Communicating important updates, promotions, or offers
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Ensuring compliance with legal and regulatory obligations
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Enhancing security and preventing fraudulent activities
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Improving user experience on our Website and within our property
3. Cookies & Tracking Technologies
3.1. Our Website uses cookies and similar technologies to enhance browsing, analyze traffic, and deliver personalized content.
3.2. You can manage or disable cookies through your browser settings; however, some features of the Website may not function properly without them.
4. Sharing of Information
4.1. We do not sell, rent, or trade your personal information to third parties.
4.2. We may share information with:
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Trusted service providers (e.g., payment processors, booking platforms)
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Regulatory authorities when legally required
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Security and fraud-prevention partners
4.3. Any third parties handling your data are bound by confidentiality and data protection agreements.
5. Data Security
5.1. We implement industry-standard security measures, including encryption, firewalls, and secure data storage, to protect your personal information.
5.2. While we strive to protect your data, no method of transmission over the internet can be guaranteed 100% secure.
6. Your Rights
As a user, you have the right to:
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Access and request a copy of your personal information
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Request corrections to inaccurate or incomplete data
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Request deletion of your information (subject to legal obligations)
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Withdraw consent for certain processing activities
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Opt-out of marketing communications at any time
7. Children’s Privacy
Our services, including the casino, are not directed to individuals under the legal age of majority. We do not knowingly collect personal data from minors.
8. External Links
Our Website may contain links to third-party websites. Juploma is not responsible for the privacy practices or content of such external sites.
9. Changes to Privacy Policy
Juploma may update this Privacy Policy from time to time. Updated policies will be posted on the Website with a revised effective date.